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Unable to return perfumes / personal care & body care itemsDue to the nature of the products and for reasons of health and safety of our customers, unfortunately no product returns can be made if there is no mistake on the part of our company. Our priority is always to receive & use products of excellent quality and completely unchanged ..
The customer has the opportunity to return the purchased products (except for the products listed in the previous paragraph) within 14 calendar days from the moment of receipt at his own expense. In case they are not returned within 14 days then the company PrettySpot Cosmetics may not accept any return or replacement of product .
The products you want to return should be in excellent condition, with closed packaging. The goods are your responsibility until they reach our warehouse, so you need to make sure they are properly packaged and can not be damaged on the road. In case a product is returned in unsuitable condition then it will be returned to you.
If the reason for the return is that you received the product broken or defective, then you should photograph the damaged area and send us the photos in our e-mail and we will contact you.
In case of return, you undertake the immediate cost of returning the products, according to par. 10 of article 4 of Law 2251/1994. In the event that the reason for the return concerns a mistake of the company, we undertake to bear the return cost, provided that the return has been made with the cooperating transport company ACS Courier. Once the products leave you, the Company receives them within 2-4 working days and through ACS Courier.
In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. In case you choose to send by mail, it must be done by the method of "registered" otherwise we can not receive your return.
In any case, the return of your online order is possible under the following conditions:
Before taking any action, you should contact the online store at 2310 520906 (Mon-Fri, 09: 00-14: 00) or at the email address info@prettyspot.gr, to inform us about the intention to return product or products you received.
- The products must be in excellent condition, unused, without removing the special markings (eg labels) and be in their original packaging.
- Along with the products you must include all the documents that may have accompanied it (eg retail receipt, invoice and delivery note or change card).
- The return will be accepted, only if you have previously paid any amount charged to the Company for the shipment of the products and the shipping costs for its return. .
When the products are received, they will be checked for their condition and if the terms of the Company's refund policy are met, a credit note of equal value will be issued immediately in order to use it in your next purchase (in this case, you should refer to the new online order in the "Comments" field that there is a credit balance).
In case you wish a refund, the Company is obliged to return to you within 14 calendar days the price received for the returned products and with the same means used for their payment. Specifically:
- If the payment was made by credit or debit card through eShop, the Company, once it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. The Company, after this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract drawn up between the issuing bank and the Customer. .
- If the payment was made by cash on delivery or bank deposit, the refund will be made to a bank account that you indicate to us, noting IBAN, the name of the beneficiary and the bank to which it relates.